Looking for the Free, Pro, and Team plan guide? You can find that version of the article here.

Frame.io Version 4 is our most powerful and flexible version yet — built to streamline creative collaboration and elevate your workflows. As part of this update, we wanted to outline how this update may impact your Enterprise account.

In this article, we’ll cover what’s new to the latest version of Frame.io, how to update, what to expect when updating, and what’s changing between versions.

Want to quickly compare Frame.io V4 and Legacy features? View our feature comparison chart here.

What's new to V4?

V4 introduces a lot of new features, a brand new redesigned UI, and many more improvements to the performance and functionality of Frame.io. Below are some key features that makes V4 so great!

Shares: Create captivating presentations with custom colors, your logo, layout, and view configurations. Learn more about Shares

Custom Metadata: Tag, track, and organize your media with custom or 32 out-of-the-box metadata fields. Learn more about Metadata

Collections: Group and sort media assets into Collections to craft the perfect workflow for your team. Learn more about Collections

Transcription: Generate automated transcripts and captions from spoken dialogue in video and audio files. Learn more about Transcription

Enhanced Viewer: Transform your review process with precise frame previews, improved controls, and high-quality playback. Learn more about player page features

Additional features

Review these articles on new features and updated information coming to Frame.io V4.

Account Management

Enhanced Security

Integrations

How to update to V4

For Enterprise customers looking to update to the latest version of Frame.io, please work with your Account Manager to discuss your best update path and update planning.

There will be a portion of existing Enterprise customers who are eligible to update to V4 and will have the ability to self-serve update their account to V4 at a time of their choosing. Others may need to delay until specific features are available.

If you want to know more about the process of updating your account from Legacy to V4, review the information in this article here.

What to expect when updating to the latest version of Frame.io

Here are some key things to look out for when updating your account from Legacy to V4.

User Roles from Legacy to V4

User roles and permissions are one of the bigger shifts from Legacy to V4 that you will want to be aware of. Your users in Legacy will change to brand-new user roles when you update.

When you update your account from Legacy to V4, all users will be defaulted to new roles. The chart below will show you how your users will map over.

Frame.io user migration chart

Legacy (V3) Role	V4 Role	V4 Role Definition	V4 Resource Role (if applicable)	Access after migration
Account Owner	Account Owner	Each account has one owner that has access to view and change all content and settings within the account.	N/A	Inherits access to the Workspace and all Projects (including Restricted resources)
Account Admin	Content Admin	These users can see all content in the account but cannot update plans or billing.	N/A	Inherits access to the Workspace and all Projects (including Restricted resources)
Team Manager	Member	These users can authenticate into this account, and manage their profile and notification settings.	Full Access on Workspace	Invited directly to the Workspace (Team) they were managing in Legacy
Team Member	Member	[Same as above]	Full Access on Workspace	Invited directly to the Workspace (Team) they were a member of in Legacy
Collaborator	Member	[Same as above]	Edit permission on Project(s)	Invited directly to any/all Projects they were a collaborator on in Legacy

Member Permissions

Members are given a special resource permission by admins for more granular control for what they're allowed to do within your Workspace and Projects. Their permission options are:

Full Access: Manage all resources within the project
Edit & Share: Manage resources, download, and share
Edit: Manage resources; download and share privileges are revoked
Comment Only: View and comment on the relevant resources
View Only: View relevant resources

A further breakdown of what each member resource permission can do is as follows:

Resource permissions for Members

	Full Access	Edit & Share	Edit	Comment Only	View Only
Can edit settings on resources	Yes	No	No	No	No
Can add new paid seats to the account	Yes	No	No	No	No
Can grant access to the resource to other users and control their permissions	Yes	No	No	No	No
Can share and download content from Frame.io	Yes	Yes	No	No	No
Can add, update, remove, delete assets, folders and C2C connections	Yes	Yes	Yes	No	No
Can comment, annotate and upload attachments on assets	Yes	Yes	Yes	Yes	No
Can view assets (including comments made on assets)	Yes	Yes	Yes	Yes	Yes

Learn more about user permissions (including an expanded comparison chart) here.

Workspaces and Projects

A new term to learn in Frame.io V4 is Workspaces, or what was once known as Teams in Legacy.

All the Teams and Projects that you had access to in Legacy will be accessible via the new Workspace homepage. Private Projects will retain their privacy and, upon updating, all Members must be invited back to them to gain access.

Share links

Share links is the new terminology in V4 for Review and Presentation links from Legacy.

All Legacy Review and Presentation links will be migrated to V4, and any comments made on assets in those links will be reflected in the assets in V4. Users will be able to access Review and Presentation links, as well as delete or disable the links, by going to the All Shares dropdown.

Click into All Share Links in the bottom-left Share tab and at the top-center of your Project page, there will be a dropdown listed as All Shares which will contain all the migrated Legacy Review and Presentation links.

Note: These Legacy Shares will not be configurable within V4. However, you can go to the link's three-dot menu and select Duplicate as V4 Share to modify the new Shares. This will create a new V4 share (with a new URL) using all the assets that were in the Review or Presentation link.

Commenting

For Team and Enterprise plans with Legacy Team Only Comments, those comments (now known as Internal Comments) will be hidden by default when updating to V4.

If an Owner or Admin would like to restore these comments, they can contact Support who will be able to restore Legacy Team Only Comments to become V4 Internal Comments, allowing all members of the Project/Workspace to view/access.

Learn more about Commenting in Frame.io V4

Server-Side API Access in Frame.io V4

If you use server-side integrations or automations with the Frame.io API, those workflows can still continue after updating from V3 to V4.

During the V3 to V4 migration, Frame.io supports server-side authentication using Frame-managed developer tokens. This allows backend services to access the V4 API without an interactive user authentication flow, consistent with how developer tokens were used in V3.

Note: You are still required to complete the V4 API migration checklist to move your integrations to the new API.

Server-to-Server credentials will become the long-term authentication model once accounts are onboarded to Adobe Admin Console and Adobe Developer Console. Guidance will be shared in advance of that migration.

What's changing?

There are some features from Legacy that will not be in the latest version of Frame.io. There are also some things that, after updating, you'll want to make sure are accurate. We want to make sure you're aware of these changes as we continue to improve your V4 experience over time. Below are some key features worth noting coming into V4 from Legacy.

Note: A number of the features listed below and more may be released on Frame.io V4 through future updates as we continue to enhance the product. If you need a core feature listed below to operate your current workflow, consider reaching out to our support team to understand what updating to the latest version means for you.

Integrations

Adobe After Effects integration will not be supported.
DaVinci Resolve will not be supported in Frame.io V4. Users can still upload their assets to Resolve and import Frame.io comments in EDL format.
Creating new V4 projects from within the Final Cut Pro Share Destination or browsing your V4 account will not be supported. Uploading via the Frame.io Mac App will be compatible with Frame.io V4 though.
Vimeo and Dropbox integrations will not be supported in Frame.io V4.
CaptureOne will not be supported in Frame.io V4.

Managing Media

Asset Lifecycle Management is in Frame.io V4, but not toggleable in-app. Contact Support if you need to reconfigure.
Secure Sharing as a default setting will need to be reapplied after updating to V4.
Inbox is not supported.

Playback/Commenting

Carousel Viewer will not be supported.

Notifications

Join requests into Workspaces and Projects are not supported.
Project Notifications are now general notifications featured in your Account Settings.
The Slack Project notification integration will work for Legacy connections, but is not currently able to manage or support new connections.

Access & Invites

Workspaces (previously Teams in Legacy) are converted to "Restricted" by default when updated.
Public Project link invite will not be supported.
Join/Leave Project will not be supported.

API

API is available in early access in Frame.io V4.

Note: As of June 3, 2025, API is available in early access for all customers. This includes webhooks and custom actions, with self-service API coming soon. To learn more and how to get set up, visit our API Getting Started Guide.

Users & Resource Management

Archival Storage will not be supported going forward. Storage will be just one source now, with the ability to set active and inactive Projects.
Allocations (Storage/User limits) will not be supported.