Frame.io retains customer data for as long as needed to provide the service and in accordance with applicable contractual, legal, security, and business requirements.
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This article provides an overview of how data associated with a Frame.io account—including uploaded media, account information, and collaborative content—is handled throughout the account lifecycle.
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Content uploaded to Frame.io, including media, projects, and comments, is retained for the life of the account unless it is deleted by an authorized user or through an applicable account setting or lifecycle policy.

Certain account and service records may be retained for different periods where necessary to meet legal, security, billing, or other legitimate business requirements.
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For free accounts, accounts and associated data may be deleted after four years of inactivity. Activity such as signing in to or using the service may reset the period of inactivity.
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Frame.io Account Owners and Admins can manage individual users' access to their account.

Removing a user does not automatically delete content that the user created or contributed while they had access. Media, projects, comments, and other collaborative content are associated with the Frame.io account rather than the individual user. This helps preserve project history and workflow continuity when members leave an account.

For example, removing a user who previously left comments on an asset does not remove those comments.
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Individuals may request deletion of their personal information in accordance with applicable privacy laws. See the Privacy/GDPR article for information about submitting a privacy request.

An individual privacy deletion request is separate from deletion of a Frame.io account and its content. Collaborative content belonging to the Frame.io account may remain after an individual's personal information is deleted.

For example, historical comments may remain part of the account's project history, while the deleted user's display name is anonymized.
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Cancelling or downgrading a Frame.io subscription does not constitute a request to immediately delete the account and its content. Data associated with the account remains subject to applicable Frame.io data retention policies.

Account Owners who want to permanently delete their Frame.io account and its associated customer content should contact Frame.io Support for assistance.
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Before requesting account deletion, customers should download or otherwise preserve any content they want to retain. Once deletion has been completed, deleted content may not be recoverable.

Certain records may be retained after an account is closed or deleted where required for legal, security, billing, or other legitimate business purposes.
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When customer data is deleted—either through authorized actions within Frame.io, an account deletion request, or applicable retention policies—it is removed in accordance with Adobe's data deletion requirements.

Deletion may be subject to limited exceptions where information must be retained to comply with applicable legal or regulatory obligations.
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Q: Does removing a user delete their uploaded media or comments?
​A: No. Media, comments, and other collaborative content are associated with the Frame.io account rather than the individual user. Removing a user therefore does not automatically remove content they contributed.
If the individual submits an applicable privacy deletion request, their personal information may be removed or anonymized. For example, their display name on historical comments may be anonymized while the comments remain with the account.
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Q: How long does Frame.io retain uploaded media?
​A: Media is retained with the Frame.io account unless it is deleted by an authorized user or through an applicable lifecycle policy. Frame.io does not apply the 30-day database backup retention period to customer media.
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Q: How long does Frame.io retain database backups?
​A: Frame.io maintains database backups for service resiliency and recovery purposes. Database backups are retained for at least 30 days.
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This backup retention period applies to Frame.io databases and is separate from customer media storage. Media uploaded to Frame.io is retained with the account unless it is deleted by an authorized user or through an applicable lifecycle policy.
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Q: What happens to my data if I cancel my Frame.io subscription?

A: Data associated with a cancelled or downgraded account is handled according to applicable Frame.io data retention policies. Cancellation or downgrade does not constitute a request for immediate deletion.

If you want your Frame.io account and its associated customer content permanently deleted, the Account Owner should contact Frame.io Support.
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Q: Can I request deletion of my personal information?

A: Yes. Individuals may submit deletion requests in accordance with applicable privacy laws. See the Privacy/GDPR article for information about submitting a request.