Our commitment to GDPR

A guide to our GDPR compliance

Jared avatar
Written by Jared
Updated over a week ago

At Frame.io, we are GDPR compliant. We maintain full transparency about how we use data.

What’s GDPR?   

The EU General Data Protection Regulation (“GDPR”) is a comprehensive data protection law that came into effect on May 25, 2018. It replaced the existing EU Data Protection law to strengthen the protection of “personal data” and the individual's rights. It is a single set of rules which govern the processing and monitoring of EU data.

Does it affect me? 

If you hold or process any person's data in the EU, the GDPR will apply to you, whether you’re based in the EU or not.

How Frame.io prepared for GDPR

Our teams worked to define our GDPR roadmap. This was a huge overhaul of processes and data models to ensure we met our legal obligations and did the best thing for our customers.

Inquire about Privacy Management to request your information or to request to be deleted.

We updated our Data Processing Agreements (DPAs)

Strong data protection commitments are a key part of GDPR’s requirements. Our updated data processing agreement shares our privacy commitments and sets out the terms for Frame.io and our customers to meet GDPR requirements. This is available for Enterprise customers to sign upon request.

We appointed a Data Protection Officer 

We have a dedicated Data Protection Officer to oversee and advise on our data management.

We coordinated with our vendors

We reviewed all our vendors, finding out about their GDPR position, and arranged similar GDPR-ready data processing agreements with them.

We took new security measures

Security is a priority for us. We’ve built a robust security framework, achieving International Compliance standards SOC2 Type 1 and SOC2 Type 2. We reviewed our internal access design to ensure the right people can access the right level of customer data. More details are available on our Security page.

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Feel free to reach out to us using the in-app chat if you have any questions about GDPR.

More information can be found on https://frame.io/privacy/

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