If your organization is upgrading to the Workfront V2 SKU, you will notice that the review and approval experience has changed. Workfront Proof (ProofHQ) is no longer the primary review surface for new projects — it has been replaced by the Frame.io, a professional-grade review tool built for creative teams.
This article explains what’s changed and how to get up and running confidently with reviewing in Frame.io.
Quick Summary
Review and approval leveraging Frame.io is included at no additional cost Workfront V2 licenses. Customers with Frame.io Enterprise will benefit from fully unified creative work-in-progress assets and collaboration. See LINK to learn more.
Content in Workfront Proof is NOT deleted — your existing proof projects and history remain accessible.
You are in control of the transition to Frame.io. Once enabled, new documents and projects will use Frame.io for reviews by default.
Some Proof features work differently or are not yet available in Frame.io — read on for details.
What’s changed
The review surface
The most visible change is where review and approval feedback is captured. Your stakeholders will now be taken to review in Frame.io instead of Proof. Your stakeholders will notice a new look and feel to the viewer, but most of the core functionality remains the same.
In Workfront Proof (Before) | In Frame.io Viewer (Now) |
Approval requests open in Workfront Proof viewer | Approval requests open in Frame.io viewer |
Proofing roles (Reviewer, Approver, Author, etc.) | Simplified: Reviewer or Approver role |
Comments, annotations and text markup tools | Comments, annotations and text markup tools, including pinned comments and frame-accurate timestamp comments for video |
Multi-stage approvals including parallel and private stages | Multi-stage approvals, including ability for the same approver to be in multiple stages Parallel stages coming soon |
Email notifications from Workfront Proof | Email notifications from Workfront (new approval requests, approval decisions, deadline reminders) Email notifications from Frame for comment activity (15min digest by default, configurable with Frame license) |
Approval decisions: Approved / Changes Required / Rejected | Approver Decisions: Approve / Needs Work. Ability to mark review complete coming soon |
Limited mobile app experiences | Review via Frame.io’s award winning mobile app included, no Frame.io license needed |
What's missing
Support coming soon:
Pixel and overlay comparison between asset versions
Ability to review HTML URLs (Zip HTML already supported)
Unsupported at this time:
Measurement tools
.msg and .eml files. Suggest converting to supported format. See: https://www.adobe.com/uk/acrobat/resources/document-files/text-files/msg.html
How to review assets in Frame.io
Overview of key features:
Supported file formats
Viewing HTML
See more information on these topics, click the links above or scroll below...
Making approval decisions
Approvers will see the option to make an approval decision in the Frame.io viewer. The options for approval will be to select Approved, Needs Work, or to leave No response.
Clicking the "Approvers" button will open a modal showing details of the other approvers for that asset.
For more information about the Approval tool, click here.
Video Playback
Playback Speeds
While viewing your clip, click the "1x" icon on the video player to open different playback rates. By default, the playback will start at 1x or Normal, but adjusting the slider to the right will speed up the playback rate by 0.05x iterations, all the way up to 1.75x. Adjusting the slider to the left will slow down the playback rate by 0.05x iterations, all the way down to 0.25x.
You may also adjust playback speeds by using keyboard shortcuts.
JKL shortcuts follow standard NLE behavior:
(J) to rewind 2x,4x,8x
(K) pause/play a video
(L) fast forward 2x,4x,8x
A visual signifier of your current speed will be displayed on your video each time you use a shortcut.
Quickly toggle to fullscreen mode with the (F) key. JKL is also available while in fullscreen mode; however, you won’t see the visual signifiers if you switch your playback speed.
Playback Resolution
To adjust the playback resolution, click the Gear icon in the bottom right corner and select “Quality”. The available resolutions is dependent on the original files resolution and your plan.
Pro plans and higher will support 4K playback.
Loop Playback
Working on short clips? Select “Loop” to play continuously.
Player Frame Guides
If your content will be viewed across various formats, you can use the frame guides to see what your asset would look like in different aspect ratios. Click the "Gear" icon and select "Guides". Toggling "Mask" on will hide anything outside of the guide.
The guides only impact the playback of your file and won’t alter the downloaded or uploaded file in Frame.io.
Setting the thumbnail
Change the asset thumbnail by clicking on the file name at the top of the page and choosing “Set Frame as Thumb”. This will will select the current frame as the thumbnail for the asset when viewed in the project, share and collection.
For more information about the player page, click here.
Pan, zoom and navigation
Images and documents
Use the up/down arrow keys to go between multi-page PDFs
Scroll down the page drawer on the left side, or jump to a specific part of the PDF by typing and entering your desired page number at the bottom of the left panel.
Loupe by holding Shift to inspect things at 100% resolution.
Use pinch-to-zoom on trackpads or CMD + scroll to zoom in and out fluidly, with smart focus based on cursor or gesture position
Video
Use pinch-to-zoom on trackpads or CMD + scroll to zoom in and out fluidly, with smart focus based on cursor or gesture position
HTML
Use pinch-to-zoom on trackpads or CMD + scroll to zoom in and out fluidly, with smart focus based on cursor or gesture position
Comparison viewer
For more information about the comparison viewer, click here.
Commenting and Commenting tools
For more information about the commenting on your media, click here.
Print comments
Clicking Print Comments will generate a comments page ready to print, including a rich document-style export of the comments with a thumbnail image of the frame/page where each comment was left, as well as comment attachments, emoji reactions, annotations, and anchored comment placements.
For more information about printing and exporting comments, click here.
Notifications
Notifications and configuration options will differ based on your license type.
Workfront approval requests and updates are sent via Workfront email notifications
Comment activity notifications are sent via Frame.io
I have a Frame.io license and I'm a member of the Frame Project, how am I notified of comment activity?
Through Frame notifications. You can configure in Settings > Notifications. Note you must enable notifications for the Project in Frame. These are off by default for all Projects.I'm not a member of the Frame Project and I'm only an approver/reviewer via Workfront. How am I notified of comment activity?
Through Frame Share notifications for secure reviewers. Sent via 15min digest. You can turn off a share's notifications in the Share or directly from the Email.
For more information about notification configuration, click here.
Keyboard shortcuts
Viewing
Go to next asset: ] (all assets) or Right Arrow (all non-video assets)
Go to previous asset: [ (all assets) or Left Arrow (all non-video assets)
Fullscreen: F
Zoom in: +
Zoom out: -
Zoom fit: T
Zoom fill: Y
Zoom to 100%: ⌘ + 0
Play / pause: ␣ or K
Play reverse multiple speeds: J
Play forward multiple speeds: L
Play incremental reverse multiple speeds: Shift + J
Play incremental forward multiple speeds: Shift + L
Play loop: ⌃ + L
1 frame back: Left Arrow
10 frames back: Shift + Left Arrow
10 frames forward: Shift + Right Arrow
1 frame forward: Right Arrow
Mark in point: I
Mark out point: O
Go to in point: Shift + I
Go to out point: Shift + O
Guides: G
Mark range: R
Mute: M
Volume up (10%): ⌃+
Volume down (10%): ⌃-
Cmd + Scroll: Fluid zoom in and out
Marquee zoom: Z + Click Drag
Magnify: Shift + Hold
Go to previous page in document: Up Arrow
Go to next page in document: Down Arrow
Comments
Add a comment: C
Reply to comment (while comment is selected): Shift (⇧) + R
Add Annotation: P
Reply to comment: Shift + R
Undo annotation: Cmd (⌘) + Z
Redo annotation: Shift + Cmd (⌘) + Z
For more information about keyboard shortcuts, click here.
Supported File Formats
For more information about supported file formats, click here.
Viewing HTML
For more information about HTML, click here.
Color Profiles
Frame.io uses exclusively an RGB display system, which is currently optimized for the sRGB standard employed by macOS and other laptop and desktop computers, or the Rec.709 or HDR presentation enabled by iOS.
Users can upload a CMYK asset to Frame.io and Frame.io will convert it to RGB using the AdobeRGB1998 ICC profile. If the asset does not embed an ICC profile for print preview, USWebCoatedSWOP will be used.