What is a Frame managed account?
A Frame.io account where Frame.io is the source of truth for what plan has been purchased, and what users are entitled to access the account. This account will not have any connection to the Adobe Admin Console to procure or manage Frame.io and its users.
If you log into Frame.io and manage your users only through the Frame.io web app, then you have an Frame managed account.
Note: You can use Adobe Auth to login to a Frame managed account. This does not make it an Adobe managed account.
What is an Adobe managed account?
A Frame account where the Adobe Unified Platform is the source of truth where:
All user management (adding and removing) of the account is done via the Adobe Admin Console.
The plan is purchased through the Adobe Frame.io page, not Frame.io's pricing page.
In these accounts, all entitlement management happens within the Adobe Admin Console and all Identity Management, including SSO configurations, happens via Adobe's Identity Management Service (IMS).
Some other key attributes about these accounts include:
An Adobe managed account MUST be on Frame.io V4.
All paid seat users in an Adobe managed account MUST use Adobe Identity to login and authenticate. You cannot use traditional Frame.io usernames and passwords.
An Adobe managed account is one to one with an Adobe Org / Admin Console. This means you cannot have more than one account in any Admin Console at one time.
Adobe managed account plan options
Plans available for an Adobe managed account are:
Enterprise Prime - Similar to the Enterprise plan found on the Frame.io pricing page. All Enterprise features will be available under this plan.
Enterprise Select - An Enterprise plan with limited Enterprise features at a discounted price.
Team - Similar to the Team plan found on the Frame.io pricing page.
Pro and Free plans will not be available on Adobe managed account.
When will I be migrated to an Adobe managed account?
Eventually all Frame managed account users will migrate over to an Adobe managed account. The transition date has not yet announced, but an update will be shared once we get closer to the date. To prepare for the migration, visit this article about understanding the Adobe managed account migration here.
Adobe and Frame managed account comparison
| Adobe managed account | Frame managed account |
Full access to Frame.io | ✅ | ✅ |
Frame.io V4 compatible | ✅ | ✅ |
Frame.io V3 compatible | ❌ | ✅ |
Login with Adobe Identity | ✅ | ✅* |
SSO support | ✅ | ✅ |
Manage users through Adobe Admin Console | ✅ | ❌ |
API access via User Auth | ✅ | ✅ |
API access via S2S | ✅ | ❌** |
*Must connect your Adobe Identity first. Learn more about this here.
**S2S (server-to-server) API access for V3 Frame managed accounts have been temporarily made available for customers with active API workflows to ensure no workflow regressions upon upgrading. Learn more about this here and review this V4 API migration checklist here to properly set your API up.
FAQ
Q: Who is an Adobe managed account available for?
A: Currently, only new ETLA customers or existing ETLA customers with no prior Frame.io access. We are working to have this available for existing ETLA customer with active Frame.io access in the near future. Speak to your CSM or account sales rep for more information.
Q: How do I assign roles in Adobe managed accounts?
A: When adding a user to the Frame.io account via the Admin Console, you can select which account role to apply at that time. Users with the proper permissions can change the account role in the Admin Console or within Frame.io.
Q: Do user roles map between Adobe Admin Console and Frame.io?
A: No. User roles on Adobe Admin Console and Frame.io are entirely different and will need to be managed separately. A Team Direct user on Adobe Admin Console can manage user roles on Frame.io via Adobe Admin Console. Content Admins and Full Access members on Frame.io can manage user roles on Frame.io via the web app.
Q: Can I bulk provision users within Adobe Admin Console?
A: Yes! The admin console supports bulk provisioning via User Groups or CSV upload.